FAQ
Who is Datasharp Network Services (DNS)?
Datasharp Network Services (DNS) is a leading independent supplier of telecommunication systems and services to over 35,000 satisfied customers. They have over 30 offices throughout the UK. They have a proven reputation throughout the communications industry for providing every customer with a specifically tailored solution designed to improve their business operation.
What is Datasharp Network Services (DNS)'s relationship with BT?
Datasharp Network Services (DNS) is an independent telephone service provider. We are not part of BT. However, we have contracts in place with BT which allow Datasharp Network Services (DNS) to purchase call and line services from BT Openreach and BT Wholesale. These services can then be provided to you at lower prices than BT Retail which could help you to reduce your telephone bills by up to 40%. For more details of exactly what we can save you, please call us now for a no obligation quote on 0800 027 7064.
How is Datasharp Network Services (DNS) able to offer this cheaper than BT?
Since the de-regulation of the telecommunications industry, you are able to choose your telecom supplier. Datasharp Network Services (DNS) have contracts in place with BT Openreach and BT Wholesale which allows us to purchase call and line services from BT Openreach and BT Wholesale and provide them to you at lower prices than BT Retail, which could help you to reduce your telephone bills by up to 40%.
Why should I change to Datasharp Network Services (DNS)?
Customers can save up to 40% on calls, up to 15% off BT Standard Business Rate line rental. Datasharp Network Services (DNS) provides a professional service with no pre-recorded messages. All customer service calls are answered by our fully dedicated customer team, based at our head office in Truro, and over 98% of calls are answered within 20 seconds.
How do I change to Datasharp Network Services (DNS) ?
We are able to switch your supply to Datasharp Network Services (DNS) either over the telephone or, if you would prefer, we can arrange for someone to visit you at your convenience. Please contact our enquiry team with your name, contact number and preferred method of contact, or telephone us on 0800 027 7064.
Is there a charge for changing to Datasharp Network Services (DNS)?
There may be a small charge for transferring your services over to Datasharp Network Services (DNS). However, this is not always the case.
What will change if I move to Datasharp Network Services (DNS)?
The only changes are that you will find your telephone bills have reduced and you will need to contact Datasharp Network Services if you require technical assistance or customer care.
How will I be billed?
Datasharp Network Services (DNS) invoices its customers monthly, which allows you to budget more easily and spread the cost more evenly over the whole year. Line rental and network features are billed one month in advance (BT normally bill three months in advance) and calls are billed one month in arrears. Datasharp Network Services provides paperless billing. Our customers use our Online Billing service to generate online reports of Telephony accounts, as well as administer the users within a company in order to create custom invoices.
Can I keep my existing telephone number?
Yes, if your existing number is supplied by the BT Openreach Network (Non Cable/Kingston), Datasharp Network Services can also supply that number to you. The advantage of this is that we can offer you excellent savings, whilst at the same time you can keep your existing telephone numbers. We can also port most cable numbers to our network, but installation charges would apply.
Will there be any loss of telephone service during the transfer?
No, your telephone service will change over without any interruption; all you will notice is a reduction in your telephone bill. All transfers are made on a "like for like" basis, so you can expect to keep exactly the same services you currently have.
Can Datasharp Network Services (DNS) provide new lines?
Yes, Datasharp Network Services (DNS) can arrange for new lines to be installed. These lines will be added at the same reduced rates as any telephone lines you already have with us. Please contact our customer service department on 0800 027 7064 for confirmation of the charges which will apply.
Are services such as Call Waiting available with Datasharp Network Services (DNS)?
Yes, many network features are available. For more information on the services offered by Datasharp Network Services , please contact us on 0800 027 7064
I already have a contract - can Datasharp Network Services (DNS) help?
That will depend on the type of contract you have entered into. Most of the contracts we come across can be terminated with 28 days notice providing the minimum term of the contract has been satisfied. Your existing supplier will provide a final bill and you must then come to a satisfactory arrangement with your previous supplier to discharge the debt. We will inform you of your start date with Datasharp Network Services (DNS). Nothing could be simpler. If you pay your existing supplier by Direct Debit, don't forget to contact your bank to stop your Direct Debit payments.
I work from home - am I eligible to transfer to DNS?
We only deal with business transfers. However, as long as your monthly bills are usually over £100 and the majority of your calls relate to business use, then we can help you.
What line fault cover does Datasharp offer?
To ensure the continuity of your business we offer the following levels of support:
Level 2 – Engineering cover 8am to 6pm Monday to Saturday excluding bank holidays. Fix by end of the next working day.
Level 3 - Engineering cover 7am to 9pm Monday to Friday, 6am to 6pm Saturday and Sunday, including bank holidays. Fix by end of the next half working day.
Level 4 – Engineering cover 24/7, 7 days a week including bank holidays. Fix in 6 hours.
Does Datasharp Network Services (DNS) have a Complaint Handling and Dispute Resolution Code of Practice?
Yes, a copy of our Code of Practice is available on request please call 0800 027 7064
What's the catch?
There isn't one! We may not be able to get you more customers but we can save you money! If you have any further questions, please call us now on 0800 027 7064.
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