Additional Packages

Additional packages

• Advanced Call Stats
  • Allows customers to access live call stats indicating call handling efficiencies, productivity. This includes time to answer, call waiting time and caller details.
• Call Recording
  • Allows customers to record all incoming calls to confirm compliance, conform with service standards and audit monitoring. This is provided using secure online fully flexible file storage and retrieval with predefined user access role.
• Voicemail
  • Further method to maintain voice records and audit trails using email or .wav format for storage and retrieval.
• Call Whisper
  • Facility by which the call centre operative is advised on how best to deal / answer with the call. This is a valuable feature if the operative is answering calls for multiple departments or organisations as it advises how the call should be answered – this provides a more individual and effective response which the call will receive.

Inbound Services