Contact Path

Key benefits

• Secure online Management – Access online to manage your services
• Performance Stats – quick access to live stats
• Diverts – Busy / No Answer / Failover
• Time of Day Routing / Day of week – Day to Day Management of Inbound Call Direction
• Weekend and Bank Holiday Routing – additional functionality to manage 24/7 call direction
• Call Distribution – load balance across Teams
• Area Based Routing – Route calls according to area code of inbound CLI to provide increased levels of service

Inbound Services