Contact Pro

Key benefits

• Secure online Management - online access to manage your services
• Performance Stats - quick access to live stats
• Diverts - Busy / No Answer / Failover
• Time of Day Routing / Day of week - Day to Day Management of Inbound Call Direction
• Weekend and Bank Holiday Routing - Additional functionality to manage 24/7 call direction
• Call Distribution - Load balance across Teams
• Area Based Routing - Route calls according to area code of inbound CLI to provide increased levels of service
• Scalable Call Queuing – Queue incoming calls during busy periods and see live stats
• Allows instant changes to how these calls are handled
• Used to establish a network based call queue within a routing plan
• Various properties can be assigned to enhance customer queue experience
• As well as hold music of the customer’s choice, there are various breakout options available as well up to 3 optional personalised in queue announcements
• Auto Attendant IVR Announcements – Interactive Voice Response
• Allows caller to hear uploaded call announcements which can provide routing options and other data such as opening hours and alternative contact details and websites etc
• Allows customer to create menu with up to 10 options to be played to the caller – with each leading to defined call routing plan based on callers choices

Inbound Services