"Dedicated Support

Wherever You Need It"

Contact Pro

Key benefits

  • Secure online Management - online access to manage your services
  • Performance Stats - quick access to live stats
  • Diverts - Busy / No Answer / Failover
  • Time of Day Routing / Day of week - Day to Day Management of Inbound Call Direction
  • Weekend and Bank Holiday Routing - Additional functionality to manage 24/7 call direction
  • Call Distribution - Load balance across Teams
  • Area Based Routing - Route calls according to area code of inbound CLI to provide increased levels of service
  • Scalable Call Queuing – Queue incoming calls during busy periods and see live stats
  • Allows instant changes to how these calls are handled
  • Used to establish a network based call queue within a routing plan
  • Various properties can be assigned to enhance customer queue experience
  • As well as hold music of the customer’s choice, there are various breakout options available as well up to 3 optional personalised in queue announcements
  • Auto Attendant IVR Announcements – Interactive Voice Response
  • Allows caller to hear uploaded call announcements which can provide routing options and other data such as opening hours and alternative contact details and websites etc
  • Allows customer to create menu with up to 10 options to be played to the caller – with each leading to defined call routing plan based on callers choices

Inbound Services


Got a Question?

Our friendly professional team is here to help you. Email or pick up the phone for free advice.



T | 0808 168 1380