Royal Yachting Association

History

The Royal Yachting Association is the national association representing all forms of sailing, motorcruising, sportsboats, windsurfing, inland waterways, powerboat racing and personal watercraft. As well as fighting for the rights of all boaters, the RYA administers training courses in all of these disciplines, through over 2000 recognised training Centres worldwide. The RYA’s personal membership has grown to over 100,000.

The RYA had an archaic, problematic telephone system that could not cope with the call volumes a membership organisation receives, companies were invited to tender to replace this system with Datasharp as a local supplier then contracted to come up with a solution quickly and with the minimum of disruption to staff. 

Requirements

Basic telephone requirements needed to be updated to include digital handsets, voicemail and the facility to expand to VOIP with centralised admin of system.

Solution

Datasharp recommended a visit to Siemens to look at all the systems available, this allowed them to speak with Siemens engineers and evaluate a lot of systems very quickly, after selecting the Siemens HiPath 3000 the project was handed over to Datasharp South who managed a seamless transition over a weekend to allow staff to leave on Friday and be up and running at 9am the following Monday.

What the client said