Call Management

Our applications are easy to install and easy to use. We’ve built in the flexibility you need to tailor them to drive your business and help you to measure performance against KPIs.

No matter how many of our applications you are using, you will access all via a simple to use desktop or web interface. You will have an instant window on activity throughout the business and can use our wizards to customise parameters and reports and control what information is available at individual staff members’ desktop.

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Call Centres

"Our call centre applications provide a range of features to satisfy the needs of all organisations, from basic call centre capabilities to sophisticated distributed multimedia call centre capabilities. Our applications enable organisations to route incoming contacts to the most appropriate agent in a multisite call centre, regardless of location."

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Call Logging

"Our powerful reporting solution; for single and multisite users who want to take affordable call logging to the next level of sophistication. It has a full range of customisable reports for cost control, response management, traffic analysis, account code billing and much more."

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Call Recording

"Our comprehensive extension and line side recording solution packed with innovative features to search, record, play and archive calls."

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Computer Telephony Integration (CTI)

"Our powerful integration tool that brings together business and telecoms data in real time and uses it to speed up call handling and to improve the quality of service offered to customers."