Call Centre is perfect for small to medium organisations that need to analyse their performance and measure results.
Managing the way in which incoming calls are distributed can have a dramatic effect on the efficiency of your business.
Key Benefits
Advanced Call RoutingRoute calls based on customer number, automatic number identification (ANI), or skill group order.
Geographic RedundancyHot-standby feature for a disaster recovery site protects the call centre from any major failure.
Real-Time ManagementA comprehensive view of current activity and tools for correcting identified problems.
Advanced ReportingCustomisable templates and scheduling of relevant key performance indicators.
In-Queue AnnouncementsMulitple in queue announcements with support for caller interactions while in queue to redirect their call to other destinations
Multiple Music SourcesCustomisable music-on-hold sources based on the type of service they are calling from/to.
Overflow and InterflowAutomatically apply additional resources to calls waiting too long or divert callers to alternative service options.
Outbound DiallingCaller requested scheduled call backs and abandoned call backs.
Presentation of Customer InformaitonPresentation of caller information (number) and collected information from the customer (such as account number, order number).
Unified DesktopIncludes a single unified desktop client for agents which provides telephony, call centre, presence, video and instant messaging features.
CRM Integration for AgentsAgent tasks are automated with instant screen pops.
Contact us now to find out more about how you could benefit from our Call Centre solution.
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