Unified Communications
Key Benefits
- Improved staff productivity
- Integration of real-time and non real-time communications
- Fewer delays and quicker response times
- Ability to view the presence and availability of personnel to provide the most effective means of communication
- Reduced costs
Over the years, we have all become used to having different ways of communicating, including telephones, e-mail, fax, voicemail and of course SMS text and instant messaging. This though also means that we would access these different forms of communication through their own individual interface, application or device.
Unified Communication is the means to integrate these differing forms of real-time and non real-time communication services. This would include integrating telephony and instant messaging with e-mail, voicemail and fax. As such, a single interface could be used to access these forms of communication, which in turn will increase the efficiency and response times, and so increase the effectiveness of your communications solution.
Unified Messaging provides the means of accessing e-mail, voice mail and faxes via a common personal information manager such as Microsoft Outlook or by telephone. For example, unified messaging may send faxes and voice mail to a mail server that turns them into e-mail attachments. In addition to this, we may then not only access these from our computer, but then have the ability to access our e-mail in either written format or as text to speech from a mobile.
Contact us now to find out more about how you could benefit from our voice & data solutions.
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