Network Services Project Administrator

Location
Truro

Hours of work
9am to 5.30pm Monday to Thursday, 9am to 5.00pm Fridays

Salary
Depending on relevant qualifications and experience

Job Brief
Process incoming orders to the department, ensuring they are complete and accurate within the guidelines of the product set ordered.

Datasharp is looking for a dynamic and enthusiastic new colleague to join our Team as a Network Services Project Administrator. Your main role will be to process and manage new orders for services and products through to completion across our portfolio of products.

Main Duties

Your other key responsibilities will include; ensuring orders are processed accurately within the guidelines of the product set ordered, communicate with the sales teams and our customers, ensure all necessary information is collated and correct, validating charges and applying these to customer accounts to provide accurate billing, placing orders with our suppliers, administrative tasks required in support of the large customer base and any other tasks or project that may be required from time to time. You will also report, record and monitor progress of faults on behalf of our customers with the relevant supplier, utilising all systems and online tools as provided.

Essential Skills & Expereince

  • Project manage the order process from start to finish
  • Accuracy
  • To be able to communicate professionally by phone and email with customers, together with all levels of management and the Datasharp team.
  • Advise internal and external customers of products and procedures
  • Liaise with Datasharp sales team and offices UK wide
  • Handle all enquiries in respect of administration, fault reporting, invoicing and accounting
  • Ensure all calls are handled in an accurate and professional manner
  • Ensure all calls taken are comprehensively recorded
  • Account management
  • Recording new and leaving customers
  • Achieve and maintain a strong product knowledge
  • To build a good understanding of main company systems, to be comfortable taking on new databases and be fluent with online pages.
  • Cover colleagues leave of absence
  • Filing and other administrative tasks

To undertake any other reasonable duties, appropriate for the post as required

Application Form

To apply for for this vacancy please complete the form below.


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