Datasharp receive outstanding Customer Care Award
By Zoe Thomason | 30/03/11 | News
We are delighted to have been presented with two outstanding customer care awards from ShoreTel for achieving an average customer satisfaction score of 93.3%. These awards recognise Datasharp’s world class customer care and professionalism from network assessment right through to post sale follow up.
It’s great for Datasharp to have recognition from one of the telecoms industry leaders and for our customers to know how dedicated we are to customer service.
This is what Terri Thomas, Senior Director of Customer Care at ShoreTel had to say:
“ShoreTel is pleased to recognise your outstanding achievement in customer satisfaction for the reporting period from January 2010 through December 2010. Your average score of 93.3 reflects a world class level of professionalism and end customer care in network assessment, system design, project management, end-user training and post sale follow up as reflected in the ShoreTel customer satisfaction surveys conducted by an objective third party during that period.
By measuring customer satisfaction with the same passion we use to measure product quality ShoreTel hopes to sustain the highest level of customer satisfaction in the industry. It is partners like you Datasharp that ensure that our customers are not only satisfied, but delighted with ShoreTel products and Services”