Unified Communications Hospitality

By Helen Cole | 30/09/15 | Telephone Systems

Great communication is key to any hotel – it helps your team deliver an exceptional customer experience and to build customer loyalty. Unified communications addresses many of the challenges the hospitality industry faces every day and is proven to enhance overall business operations. If you are unsure about the benefits of adopting a unified communications hospitality solution, we’d like to show you a few reasons why you should consider the move:

Improve communication & collaboration

Bring together all the ways you communicate into one single place for all your team and guests with Unified Communications.

  • Voice
  • Mobility
  • Email
  • Instant messaging
  • Web collaboration
  • Audio conferencing
  • Video conferencing

Enhance Customer Experience

  • Personalise services and customise marketing with seamless CRM & PMS integration
  • Incoming calls are prioritised & handled by the best team member with advanced call routing
  • Auto attendant ensures calls are not kept waiting during busy times with a custom menu of options

Improve Staff Efficiency

  • Presence information shows staff availability & how best they can be contacted
  • Be reachable on one number regardless of location or device
  • Integrate personal devices and DECT & WLAN phones so mobile staff are all ways in contact

Access Sophisticated Features

  • Boost collaboration with voice & video conferencing making it easy to include people wherever they are
  • Desktop sharing allows you to share documents, applications or your computer screen in real time
  • Receive notifications & send voicemails to your email address to search, sort & play back

Reduce Operational Costs

  • Access powerful real-time & historical data to utilise resources & meet your hotels ever changing needs
  • Live call recording captures all the details you need to assist with staff training
  • There is no need to invest in new infrastructure as it can be deployed on top of existing equipment.
Telephone systems

Learn how unified communications addresses many of the challenges the hospitality industry faces every day and will bring together all the ways you communicate into one single place for all your team and guests.

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