Tier 2 IT Engineer

Main Duties

Location
Truro

Hours of work
9am to 5.30pm, Monday to Friday

Salary
£20,000 – £25,000.  Salary is negotiable, depending on relevant qualifications & experience.

Benefits
Paid overtime with rate enhancements and full TOIL (Time off in lieu)
An outstanding, fully funded, training package, aimed at the latest Microsoft MCSA/MSCE qualifications
Company Pension
A calendar of staff events
A working environment that nurtures your skills, abilities and need to grow

Job Brief
To provide second tier support to IT customers, assist in the design and planning of new installations, provide support and training to first line support engineers and customers.

Main Duties

Working in the fast paced IT support and telecommunications industry you will need to be proactive and a fast learner. A technical background in IT Support is essential.

Duties will include:

  • Provide assistance during presales visits and site audits.
  • Participate in the solution design with the deployment teams.
  • On site customer support and Tier Two remote support of customers.
  • Ticket logging with suppliers and escalation to Tier Three support.
  • Technical testing and product evaluation.
  • Must be team player and support Tier One engineers as they learn.

You must have a desire to learn as there will be an extensive training course, with the expectation of passing basic Microsoft and vendor specific exams.   You must also have the ability to work under pressure and be able to step back from a problem to see the bigger picture particularly on more complex issues.

Essential Skills & Experience

  • Excellent communication skills to work well with our customers
  • Problem solving skills
  • Excellent team working skills
  • Excellent network diagnostic knowledge
  • Good time management
  • Server platform knowledge
  • Relevant MS qualifications

Desirable Skills & Experience

  • MS Server 2016 qualification
  • Mac OS experience

Qualifications

  • Must have experience in supporting IT solutions or recent IT qualifications
  • Ideally a diploma, degree or other certification of an IT discipline

Application Form

To apply for for this vacancy please complete the form below.