Tier 3 IT Engineer

Location
Truro

Hours of work
9am to 5.30pm, Monday to Friday

Salary
£25,000 – £30,000+ Salary is negotiable, depending on relevant qualifications & experience.

Benefits
Paid overtime with rate enhancements and full TOIL (Time off in lieu)
An outstanding, fully funded, training package, aimed at the latest Microsoft MCSA/MSCE qualifications
Company Pension
A calendar of staff events
A working environment that nurtures your skills, abilities and need to grow

Job Brief
To provide escalated support to IT customers, assist in the design and planning of new installations, provide support and training to first and second line support engineers and customers.

Main Duties

Working in the fast paced IT support and telecommunications industry you will need to be proactive and a fast learner. A technical background in IT is essential.

Duties will include:

  • Provide remote and on-site support to Datasharp customers.
  • Resolve escalated tickets.
  • Provide support and training to Tier One & Tier Two IT engineers.
  • Survey, design and implement solutions for new and existing Datasharp Customers.
  • Run and manage a deployment team.
  • Proactively seek to improve personal IT knowledge and certifications.

Essential Skills & Experience

  • Excellent communication skills to work well with our customers
  • Problem solving skills
  • Excellent team working skills
  • Office 365 configuration and migration
  • Excellent network diagnostic knowledge
  • Excellent server platform knowledge
  • Knowledge of virtualization technologies
  • Relevant MS qualifications

Desirable Skills & Experience

  • Azure cloud solutions
  • Knowledge of SQL
  • Cisco qualifications
  • Experience working for an MSP (Managed Service Provider)
  • Mac OS experience

Qualifications

  • Recent MCP Server qualifications
  • Network + or CCNA

Application Form

To apply for for this vacancy please complete the form below.