Protect your Business Phone from Fraud

Voice

Hacking – a growing problem Phone hacking is becoming an increasingly common practice. It occurs when criminals hack into business phone systems and make unauthorised calls to Premium Rate and International numbers.  These attacks can result in extremely high costs if your phone system is unmonitored.  They can also leave your business exposed and vulnerable […]

5 tips for creating effective on-hold content

5 tips for creating effective on hold content

It’s time to start thinking about your on-hold messages. Times have changed and your messages are being heard in more call scenarios than ever before – not just when you press hold! On average around 80% of callers will now hear your on-hold messages, so it’s really important you get it right and make a […]

Transform your surgery with cloud communications

GP surgery cloud communications telephone systems

Communication is at the heart of every surgery… Delivering uninterrupted care to your patients is without doubt your number one priority, you have little time to be worrying about the reliability of your phone system. So here’s our top reasons why your surgery should consider moving it’s telephone system to the cloud for a better […]

Unify Triple Play

Unify Triple Play

Unify Triple Play Transform the way your business communicates Seize your future opportunities…today As the forces of digitalisation reshape our business world, your ability to adapt and grow, to embrace more flexible workstyles, mobilise your workforce, and develop profitable new customer relationships depends on a modern, adaptable and intuitive communications infrastructure. 93% of companies have […]

The high cost of not doing anything about your phone system

Voice

When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your ageing phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance and infrastructure costs – you also have outdated […]

5 ways managed cloud communications can save your company money

Voice

These days, companies are demanding much more from their communication systems, but at the same time, budgets are decreasing. There is also a widening gap between what your employees need to be more productive—and what you can provide. The trick is to find cloud communications technologies that will make the most of your finances while […]

End-of-life telephone systems: Risks and new opportunities

Voice

Is your business running an end-of-life telephone system? You probably know it’s past its best, but the prospect of updating the system can seem a little daunting and budget pressures have lead you to delay its replacement. However there comes a time when continuing with your current communications system no longer makes sense from a […]

Unify DX End of Support

Voice

Unify ending support in April 2017 on their DX systems How Will This Affect You? Unify have announced in April 2017 they will be ending support for their legacy telephone system HiPath DX. This is one thing you probably do not want to hear that you may have to upgrade a system which is working […]

Business Continuity: How to prepare for a bad day

IT Solutions

Putting in place a robust business continuity plan can feel a little daunting, so we have put together six helpful steps your business should consider when building and implementing your strategy. Did you know ONLY 27% of small businesses have a business continuity plan A business continuity plan covers every aspect that is crucial to […]

Unified Communications Healthcare

Voice

Great communication is crucial in healthcare – it helps your team deliver an exceptional patient experience and organise better care coordination. Unified communications addresses many of the challenges the healthcare industry face every day whilst improving team collaboration. If you are unsure about the benefits of embracing a unified communications healthcare solution, we’d like to […]

Keep your business running this winter

whatever the weather 2013

Snow, ice, severe rain & gale force winds have brought many small businesses to a standstill in winter. In the last three years 2 out of 3 small businesses have been negatively affected by severe weather conditions, costing them hundreds of hours in lost productivity. Read our top six tips on how technology can lessen […]

7 reasons to choose leasing

Customer

When financing a capital programme there are a number of options, the two main options being cash purchase or lease rental.  Even for cash rich companies, leasing provides a wide range of business benefits. The cheapest option is very rarely the best option in the medium to long term. By taking the leased route, you […]

Our Guide to Successful Project Management

Customer

It’s no secret that behind every successful project is an organised project manager – forward planning, monitoring and reassessing are all key to keeping a project (regardless of it’s size) on track. According to our project managers there are a few key elements that can ensure you’re as organised as you can be. Single point […]

Unified Communications Hospitality

Voice

Great communication is key to any hotel – it helps your team deliver an exceptional customer experience and to build customer loyalty. Unified communications addresses many of the challenges the hospitality industry faces every day and is proven to enhance overall business operations. If you are unsure about the benefits of adopting a unified communications […]

New rules crack down on cold calls

Voice

On Monday 6th April as part of a new government clampdown it will become much easier for the Information Complaints Office (ICO) to impose fines of up to £500,000 on companies making unsolicited calls. Why the change? The ICO receives tens of thousands of complaints each year on unsolicited calls, but only a handful of […]

Top 7 things to consider when changing telephone system

Voice

Thinking of bringing your business telephone system up-to-date with the latest technology? You’ll be amazed with the technology now available for business telephone systems. Purchasing a new, or updating, your telephone system needn’t be complicated, but there are things you should think about before making a decision. With this in mind, I’ve compiled a list […]

Helping to prevent phone hacking

Voice

A growing problem within the industry is that of unauthorised calls being made by third parties via “business communications”, a practice commonly referred to as “Hacking” or “Phreaking”. The risk of phone hacking is extremely low – however, these incidents can result in extremely high costs. In such cases many of the calls made are […]

What makes a good telephone system maintainer?

Voice

I’ve enjoyed working in the telecoms industry for nearly three decades and during that time have come across a variety of different engineering and support models rolled out to customers. From the complex global multi-site solution to the simple system there are key questions that should always be asked of your maintainer. Here’s our list […]