We’ve recently finished installing a telephone system at the new Cornwall Air Ambulance Trust headquarters in Newquay and our team enjoyed themselves so much with the ‘boys toys’ that we had to post some photos!
From their state-of-the-art offices The Charity take a multitude of valuable calls to keep Cornwall Air Ambulance flying – whether it’s taking donations, booking events, booking visits to the helicopter, or simply keeping in touch with charity shops. Undoubtedly, the telephone system handling these calls needs to be first class.
James Fairbairn one of our Account Managers, commented; “Having been a highly valued customer of ours for over 17 years, we understand their business needs inside and out. We appreciate how important every phone call they receive is and just how much trust they place in their telephone system.”
James Fairbairn, continued; “Bearing this in mind, we also implemented our industry leading personalised marketing-on-hold. With this additional service The Charity has another medium through which they can offer valuable information to their callers.”
Paula Martin, Chief Executive at The Trust commented; ”We rely heavily on excellent communication with our donors who fundraise tirelessly to keep Cornwall’s air ambulance flying, so it is of utmost importance that we have a reliable telephone system in place. Datasharp’s solution provides us with a robust and functional system for our busy charity team”.
Paula continued; “Importantly for us, Datasharp also give us exceptional customer service with personalised training for each member of our team. In this day and age it’s refreshing to work with a company who are truly customer focussed.”
