Top 7 things to consider when changing telephone system

By Vicki Smart | 09/09/14 | Telephone Systems

Thinking of bringing your business telephone system up-to-date with the latest technology?

You’ll be amazed with the technology now available for business telephone systems. Purchasing a new, or updating, your telephone system needn’t be complicated, but there are things you should think about before making a decision.

With this in mind, I’ve compiled a list of the top 7 things that every business needs to consider when changing or updating to a new telephone system:

  1. Location and users

    Do you have single or multiple sites and or remote workers? How many telephone users do you currently have? This will help to determine what type of telephone system would be suitable for your business.

  2. Expansion

    You need to consider if the number of people using telephones in your business or number of business sites is likely to increase in the next 5 – 10. Then decide if your current telephone system is capable of supporting your business. Telephone systems regularly come to their end of life as they have no option for expansion.

  3. How to choose a supplier

    It is important to look for suppliers who are accredited by the telephone system manufacturers and have fully trained and experienced engineers. Look at the services they offer and ask for customer testimonials.

    At Datasharp we have over 30 years’ experience in the Telecoms business and are acknowledged by Unify, Cisco, ShoreTel and BT as being among their largest and most successful partners in the UK. We also have multiple awards for our excellent customer service.

  4. Telephone System Features

    What features does your telephone system need to have to support your business? Features such as:

    • Hunt Groups
    • Call recording and reporting
    • Call forwarding and transfer
    • Call Queuing
    • Automated booking systems
    • Computer telephone integration
    • Centralised messaging and voicemail to email

    Deciding the features your business needs is one of the most important. Choosing the right features can greatly improve customer service and increase productivity and efficiency.

  5. Cost

    It is vital that you know your budget. The cost of a telephone system can vary greatly depending on a number of factors such as the number of users and features you want to implement. One option to think about is whether it would be more cost-effective to buy the telephone system outright or to consider a lease financing arrangement.

  6. Employee training

    Will you need training on a new telephone system? Are you expanding and need extra training for new sites or staff members? Make sure your supplier is able to provide and arrange tailored training days for your new solution.

  7. Telephone System maintenance

    Like a bike crash helmet, it’s always a good idea to have maintenance in place. You never know, or can predict, how not having telephone system will affect your business and your customers. Choose the right level of cover and be aware of what is and isn’t included.

At Datasharp we can assist with determining the best possible telephone system solution for your business depending on your business requirements, restrictions and predictions. Our dedicated account managers are trained and up-to-date on new technology releases and are well educated. We can offer an unbiased professional opinion to help you make the most informed decision.

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