Unified Communications Healthcare

By Zoe Thomason | 19/01/16 | Telephone Systems

Great communication is crucial in healthcare – it helps your team deliver an exceptional patient experience and organise better care coordination. Unified communications addresses many of the challenges the healthcare industry face every day whilst improving team collaboration. If you are unsure about the benefits of embracing a unified communications healthcare solution, we’d like to show you a few reasons why you should consider the move.

Improve communication & collaboration

Unified communications will help you meet the healthcare challenges of information sharing, collaboration and efficiency by streamlining processes and improving patient experiences.

Improve Team Collaboration

  • Enable your team to update their availability status and how best they can be reached reducing frustrating delays
  • Web collaboration & desktop sharing gives you the opportunity to present difficult cases to multiple specialists
  • Live call recording captures all the details needed to assist with completing patient notes, training or resolving triage issues

Introduce Mobility

  • Integrate personal devices and DECT & WLAN phones so mobile staff are always in contact
  • Be reachable on one number regardless of location or device
  • Using HD video calls, doctors can save time on house visits or avoid lengthy travel to hospitals for patient consultations

Enhance Patient Experience

  • Advanced call routing allows you to prioritise incoming calls to ensure they are handled by the best team member available
  • Auto attendant, with a custom menu of options, ensures patient calls are dealt with efficiently even during busy times
  • Multimedia routing allows you to communicate effectively with patients through their chosen method – voice, web chat, email

Better Care Coordination

  • Ensure smooth handovers between shifts and minimise communication error by using digital whiteboards
  • Reduce patient no-shows by sending patients a helpful appointment reminder
  • Access powerful real-time & historical data to utilise resources and meet the ever-changing needs of the healthcare industry
Telephone systems

Learn more how the right voice solution can bring your healthcare team together and improve patient care with simple tools for collaboration and communication.