Customer Complaints Code

Providing excellent customer service is one of Datasharp’s core values. If one of our customers tells us they are unhappy, we endeavor to resolve this as quickly as possible.

In most cases we are confident that we can resolve your complaint over the phone however, if this is not possible and you wish to make a formal complaint, please contact us by phone, email or in writing:

Phone:           01872 266666
Email:             customer.service@datasharp.co.uk
Address:        Datasharp UK Ltd
                        Woodlands Court
                        Truro Business Park
                        Truro
                        TR4 9NH

We will acknowledge your complaint within 2 working days of receipt of your complaint.

We will investigate your complaint and endeavor to send a final written response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response, which will be within 8 weeks of the initial complaint to Datasharp UK Ltd. Due to the complex nature of some queries and where we are waiting on a report or information from one of our network providers, our response may be delayed accordingly.

Datasharp is a proud member of the ADR Scheme provided by Communications Ombudsman and we are proud to adhere to the Ofcom Approved Complaints Code, which can be obtained from the Ofcom.org.uk website. If you are a business with no more than 10 employees, you have the right and up to six months to refer to Communications Ombudsman, under the following conditions:

• If we’ve tried to put things right, and we’re unable to resolve your complaint to your satisfaction, after 8 weeks have passed since the date on which the complaint was made to Datasharp UK Ltd, you have the right to refer to The Communications Ombudsman.
• If we’re unable to resolve your complaint to your satisfaction upon receiving the final response and after careful consideration Datasharp does not intend to take any further additional steps to resolve your complaint. Datasharp will issue you with an ADR Letter, you have the right to refer to Communications Ombudsman upon receipt of this letter.
  
  

The contact details for Communications Ombudsman are:

Communications Ombudsman
PO Box 730
Warrington
WA4 6WU

Phone: 0330 440 1614

E-mail: enquiry@commsombudsman.org
Website: https://www.commsombudsman.org/

Datasharp UK Ltd reserves the right to amend our Customer Complaints Code as necessary without prior notice.